Aurena AI S.A.S.
Terms of Service
Effective 24 August 2026
Govern access to and use of Aurena AI S.A.S.'s public digital services. They do not replace signed commercial agreements with clients; where a signed agreement conflicts, that agreement prevails for that relationship.
Service description
AI-assisted customer communication, sales and support automation, CRM tooling, messaging-channel integrations, and related support. Features vary by plan.
Client responsibilities
Holding the authorizations to use their customers' data, ensuring the accuracy of catalog and prices, using messaging channels in an authorized way, and escalating sensitive cases where appropriate.
AI limitations and human oversight
AI-generated responses may contain errors. The client keeps human oversight and defines when a conversation is escalated to a person.
Plans and billing
The service is provided month to month unless otherwise agreed. There is no minimum commitment for standard plans.
Questions about these Terms: support@aurenaico.com. The full version is provided during onboarding.
Aurena AI S.A.S. · NIT 902084020-1 · Floridablanca, Santander, Colombia · support@aurenaico.com