Aurena AI S.A.S.
Privacy Policy & Personal Data Processing
Effective 24 August 2026
Describes how Aurena AI S.A.S. collects, uses, stores, and protects the personal data of people who visit the site, request a demo, contract services, or interact with businesses that use Aurena AI. Governed by Colombian data-protection law (Law 1581 of 2012, Decree 1377 of 2013).
Who we are
Aurena AI S.A.S., tax ID (NIT) 902084020-1, domiciled in Floridablanca, Santander, is the Data Controller identified in this Policy.
Processing roles
Depending on context, Aurena AI acts as Controller (when it decides on the data) or as Processor (when it processes data on behalf of a client business).
Data we process
Contact and demo-request data, client account data, and — when a business configures it — the content of conversations over messaging channels such as WhatsApp.
Purposes
To provide and improve the service, respond to requests, run the AI agents with the business's knowledge, and meet legal obligations.
Your rights
Access, update, correct, and delete your data, and withdraw consent, by writing to support@aurenaico.com.
The official channel for privacy matters is the Privacy & Data Protection team at support@aurenaico.com. The full version is provided during onboarding.
Aurena AI S.A.S. · NIT 902084020-1 · Floridablanca, Santander, Colombia · support@aurenaico.com