AI agent for WhatsApp · Colombia
Never leave
a customer on read.
Aurena AI answers in seconds on WhatsApp and Instagram, recommends products, takes orders, and escalates to a person when it actually matters.
How it works
Live in days, not months
01 · Connect
We connect your channels
We integrate WhatsApp, Instagram, and your current platforms. No friction and not a single line of code on your side.
02 · Train
We train your AI agent
We configure the agent with your business knowledge: catalog, prices, shipping, payments, and brand voice.
03 · Converse
AI-powered conversations
The agent understands what customers ask and replies with your catalog and your prices — instantly, any hour.
04 · Escalate
Hand off to a person
Sensitive cases — medical, legal, or delicate — go to your team with full context. Escalating is a feature, not a failure.
The layer that sorts it out
From an overflowing inbox to an ordered conversation
Every message that comes in through WhatsApp and Instagram passes through one layer. Aurena AI answers, qualifies, and organizes — and escalates to your team whatever needs human judgment.
See it in actionAurena
- Inbox
- Catalog
- Pricing
- Escalations
- History
One thread
Catalog, prices, and orders in the same conversation
Aurena AI connects what your customer asks with what your business already has. No new apps for your team.
Every conversation,
sorted
Every message is logged, classified by intent, and tagged with its outcome — ready for your CRM.
| Message | Channel | Intent | Status | Time |
|---|---|---|---|---|
| Price of the family combo? | Price | Answered | 08:14 | |
| Do you have size M in black? | Availability | Answered | 09:02 | |
| Do you ship to Girón? | Shipping | Answered | 10:47 | |
| I'd like to book for Saturday | Booking | Booked | 12:20 | |
| My order arrived incomplete | Complaint | Escalated | 13:05 | |
| Do you take Nequi? | Payment | Answered | 15:33 |
Price of the family combo?
Do you have size M in black?
Do you ship to Girón?
I'd like to book for Saturday
My order arrived incomplete
Do you take Nequi?
Why trust Aurena AI
World-class infrastructure, accessible to your business
Powered by Claude
State-of-the-art AI
Natural, precisely grounded answers trained on your business knowledge. Anthropic under the hood.
No lock-in
Month to month, no fine print
Cancel whenever you want, no penalties. The service earns its place every month.
Isolated data
Your data never mixes
Your business information lives isolated from other clients', encrypted in transit and at rest.
Hands-on
Onboarding with the founder
Every agent is configured and tuned alongside your business, with direct supervision during launch.
Integrations
Aurena connects to the channels and tools your business already uses.
Performance
Avg. response
4s
Extra coverage
16 h/day
Messages per hour
Demo data.
Security
Enterprise-grade standards, continuous monitoring.
About
Built by someone who understands technology — and business
I'm Juan Pablo, founder of Aurena AI. I grew up in Colombia, studied in the United States, and spent time in Europe. With a background in Computer Science and Economics and 2 years in AI engineering, I don't build Aurena as technology for technology's sake: I build it because I saw firsthand how businesses in Colombia lose customers for lack of the right tools.
Juan Pablo — Founder & AI Engineer
Computer Science & Economics · 2 años en AI Engineering
FAQ
Questions?
We've got answers.
Book a demo with the founder. We show live how your agent would look, connect your channels, and within days it's running under supervision.
No. There's no code or technical setup on your side. We just need your catalog, your prices, and how you serve customers.
The agent handles operational questions and escalates any medical, legal, or sensitive query to a person on your team. Aurena AI does not replace professionals.
Yes. Your business data is handled to enterprise standards: isolated per business, encrypted in transit and at rest, with continuous monitoring.
No. The service is month to month. You can cancel whenever you want, with no penalties or fine print.
WhatsApp and Instagram today, with voice (Voice AI) on premium plans. It's where your customers already message you.
Days, not months. We connect channels, train the agent on your business, and launch with direct supervision.
No. AI speeds up the repetitive work; your team handles what matters. When something needs human judgment, the conversation moves to a person with full context.
Let's talk about your business
Book a demo with the founder and see live how your agent would look. Or write to us at support@aurenaico.com.